A quote from Peter Drucker’s book Adventures of a Bystander always struck me:
“I once, as a boy, looked at the suits my grandfather had left behind — he had died in 1899 when my mother was fourteen. There was not one pocket in them except for the waistcoat fob pocket for the watch. ‘Your grandfather was a gentleman,’ my grandmother explained, ‘and gentlemen twenty years ago had a servant walking behind them, carrying; a gentleman did not use his hands.'”
The idea that servants would be so prevalent that some people wouldn’t need pants pockets… It’s just fascinating to me. Just as watch pockets long ago disappeared, because watches moved to the wrist (or phone), why would a tailor add pants pockets if the wearer had servants to carry whatever he needed?
Drucker’s example was from Austria more than one hundred years ago but while the commonality of servants has declined around the world, people still employ them.
Servant work is still common in places where wealth mixes closely with poverty. For nations with lots of wealth disparity it can be common for families to hire live-in servants from other parts of the country to do cooking, cleaning, and childcare. In other locations that don’t have enough of a low-income population for such work, they may offer a special work program to bring in servants — for example Hong Kong has a special minimum wage for domestic workers from the Philippines and Indonesia.
In other locations, history, attitudes, and ideas of fairness may prevent people doing similar work from being called or considered servants. In a strange way, fairness may also prevent the establishment of official servant work, which is not necessarily a better outcome. For example, for decades, middle class households in some parts of the US have used gray market groundskeeping and housecleaning labor from Mexico. As opposed to the official status in Hong Kong (which brings with it much higher requirements), in the US that status is gray market and with looser work expectations.
Go back in history and you find that even poor families had servants. But the long-term trend has been a decline in official servant jobs.
Was it likely or inevitable that servant eliminated work would later return (although in a different way)? And did the return of these jobs contribute to other problems?
Much of the servant work from a century ago is still common today, though the jobs are physically easier. And as the activities became easier, more former employers took on those servant jobs themselves. For example, a century or more ago, 10% to 30% of servants in the USA (depending on time) were employed as launderers and laundresses. Just that laundry work was 2.6% of total employment about a century ago. Today this type of work, depending on location, is at around 0.9% of employment. Much lower, but still suspiciously high, if you ask me.
The overall trend toward a decline in servants extended beyond the US. Britain and Germany saw a decline in servants as well.
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Almost as many servants were employed as cooks. Again, cooking was a more difficult task in the past. Managing a fire-fueled stove, carrying water, cleaning, and preparing meals without automation and doing all this with limited refrigeration took much more effort than today. There’s some entertaining fiction written about that in the series A House for the Season.
But instead of the dramatic employment drop in clothes washing, people working as cooks and in food preparation went from being 1.4% (in 1900) to increase slightly to 1.6% in 2018. I believe this is because there are fewer benefits from scaling effects of technology in food preparation. Apart from pre-made processed foods, most meals today are still cooked in the moment. It requires a similar number of people-hours even though on the whole, food today is more plentiful, cheaper, and better than in the past.
The commonality of in-home servants taking care of a wide range of household needs has long been forgotten in most communities in the US. The reduction of these jobs and the need for former servants to be reemployed elsewhere was a major social change.
In the post-war decades in the US (though changing in recent years), just the idea of having a “servant” would seem strange or embarrassing in many social circles.
Even if having a servant doesn’t embarrass, having the wrong type of servant might. This is from Tom Wolfe’s 1970 book Radical Chic (p 9-10):
“[T]he current wave of Radical Chic has touched off the most desperate search for white servants. Carter and Amanda Burden have white servants. Sidney Lumet and his wife Gail, who is Lena Horne’s daughter, have three white servants, including a Scottish nurse. Everybody has white servants. And Lenny and Felicia [Bernstein, the conductor] — they had it worked out before Radical Chic even started… [T]hey have a house staff of three white South American servants… Can one comprehend how perfect that is, given… the times? Well, many of their friends can…”
The kind of servants one chooses sends signals other beliefs. This is probably true whether those servants are people or machines.
Also, the future is already here, it’s just not evenly distributed…
Servants’ Returns
The external cooks and laundry “servants” from above — the modern-day dry cleaners and restaurants with pickup and delivery do something different than the in-home servants of the past. Today they support households where no one has time or the desire to do these jobs.
Those servant jobs came back. Just in a different way.
With commercial washing machines and home pick-up and delivery, it became common — and made sense — to outsource laundry to others. When it comes to cleaning professional clothing — items that require dry cleaning, for example — just the equipment needed meant that the activity had to be shifted externally.
Food preparation was similar. The change was from servants cooking, to the family cooking at home, to the family eating out, to the family eating in food that was delivered.
A lot of convenience also came from processed or packaged foods picked up at grocery stores and clothes that do not require pressing and are more easily washed in home washing machines. But there are still large numbers of people employed in food services and laundry today — even if they are just doing delivery. Food and laundry have become conveniences many people take given the option.
Their efficiency means that the people who hire these activities can spend their time doing other things (even if that means they are working another job to pay for their rising cost of living).
We haven’t even mentioned AI and robotics. But the future may be low-tech when it comes to servants.
Yes, AI agents and process automation gives us a form of computational servant. This is especially useful for what Drucker called “knowledge work.”
But if AI leads to job losses in knowledge work, then some of those who otherwise would have worked those jobs may take on physical servant work.
That earlier decline of household servants was more about shifting where the work was done and who did it, rather than eliminating the work itself. Tasks formerly handled by live-in staff moved to outsourced gig workers and specialized businesses. While there are robot butlers in the works, there may instead be more humans doing personal servant work out of financial necessity.
Likewise, if immigration reform continues long-term in the US, then some of the population that did domestic work just won’t be there. Those jobs may go undone, at least for a while, will eventually be filled by those who would have earlier been uncompetitive for the roles. Or there may indeed be a trend toward true automation.